Daily Archives: September 17, 2012

How is Health IT Impacting Public Health Case Management?

Installment 1: What is Public Health Case Management?

Let’s be clear about what public health case management is.  The Case Management Society of America, a non-profit association dedicated to the support and development of the profession of case management, defines case management as:

“a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality cost effective outcomes.”

How detailed does Public Health Case Management Get?

1)  You must understand that there are different levels of case management – from keeping track of meta-data about a case to involving a case manager in someone’s life.  On the least extreme, case management may simply be tracking that a case received proper treatment according to latest treatment guidelines – never actually interacting with the patient or client.

2)  On the other extreme, the case manager understands patient or client medication schedules, work issues, transportation needs, and other personal issues, while working to get those needs met in order to improve that patient or client’s outcome for the condition or issue under management.

Traditionally this spectrum of case management has been managed with lots of paper –


However, with the health IT revolution underway, there are many new and exciting developments you should be aware of and hopefully taking advantage of.  In our next installment of this 2 part blog post, we’ll delve into the state of the art of Public Health Case Management.