How is Health IT Impacting Public Health Case Management?

Installment 1: What is Public Health Case Management?

Let’s be clear about what public health case management is.  The Case Management Society of America, a non-profit association dedicated to the support and development of the profession of case management, defines case management as:

“a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality cost effective outcomes.”

How detailed does Public Health Case Management Get?

1)  You must understand that there are different levels of case management – from keeping track of meta-data about a case to involving a case manager in someone’s life.  On the least extreme, case management may simply be tracking that a case received proper treatment according to latest treatment guidelines – never actually interacting with the patient or client.

2)  On the other extreme, the case manager understands patient or client medication schedules, work issues, transportation needs, and other personal issues, while working to get those needs met in order to improve that patient or client’s outcome for the condition or issue under management.

Traditionally this spectrum of case management has been managed with lots of paper –


However, with the health IT revolution underway, there are many new and exciting developments you should be aware of and hopefully taking advantage of.  In our next installment of this 2 part blog post, we’ll delve into the state of the art of Public Health Case Management.

This entry was posted in Public Health Case Management and tagged , , on by .

About Michael A. Coletta, MPH

After graduating with distinction from SMU in Dallas, TX, Michael Coletta worked as a CDC Public Health Advisor assigned to Chicago’s STD program from 1993 - 1996. He went on to work as a Coordinator of Research at Southwestern Medical Center in Dallas 1996-1997. From there, Michael left to receive his Masters of Public Health from UT-Houston School of Public Health in December of 1998. His thesis was entitled “Serological Reactivity To Acanthamoeba spp. In Selected Populations.” After graduating, Michael worked with the Georgia Division of Public Health (GDPH) from January 1999 – December 2004. During that time he worked as a District Epidemiologist, Knowledge Analyst, and Surveillance Epidemiologist. Michael was integral in instituting syndromic surveillance for GDPH during the G8 summit. He joined the Virginia Department of Health (VDH) in January 2005 and worked as their Enhanced Surveillance Coordinator until May 2011. In 2006, Michael and co-authors received honorable mention on their ISDS poster presentation entitled, “Resolving the ‘Boy Who Cried Wolf’ Syndrome”. Michael served on the ESSENCE Enhanced Surveillance Operating Group (ESOG) for Virginia, as Master of Ceremony for the 2008 EARS conference held in Boston, and in 2010/2011 as the Chair for the ISDS Meaningful Use workgroup that published “The Core Processes and EHR Requirements of Public Health Syndromic Surveillance”. Michael arrived at NACCHO in May of 2011 as the Lead Informatics Analyst. His interest lies in enhancing public health practice utilizing public health informatics and a practical knowledge of epidemiology.

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